Hospitals-Only Social Media Strategy Discussions

March 29, 2017
Social media customer care

1:00 PM CT / 2:00 PM ET

Hello! Use this form to register for SocialMedia.org Health’s private call on Wednesday, March 29, at 1 PM CT.

About SocialMedia.org Health calls:

Dial in for a sample of our 100% private, vendor-free, and confidential discussions that we have every week. Experience a deep conversation (no slides, no presenter) with a dozen or so heads of social media from major hospitals. We do this every week, and we promise it’ll be fascinating.

These calls aren’t presentations or webinars — just great conversations among members. And because it’s confidential and exclusively for hospitals, you get much better information from people who’ve been there and done that. (See our FAQ list for more details.)

What we’ll talk about: Social media customer care

We manage and triage a lot of inbound customer or patient care requests. Most of us are operating with a small team and handling all of the inbound messaging can be overwhelming. How are we handling all the requests? Are we lobbying for more full-time employees, triaging to other departments including call centers or patient services? Let’s share our challenges and help each other problem solve.

Hosts leading this conversation:

Nichole Stein Jones
Nichole Stein Jones, Director of Web and Digital Strategy
Methodist Le Bonheur Healthcare

Nicole Bent
Nicole Bent, Senior Search & Social Media Specialist
Children’s Hospital Colorado

 




Use this form to reserve your spot: