February 27, 2018
Social customer care and reputation management
1:00 PM CT / 2:00 PM ET
Hello! Use this form to register for SocialMedia.org Health’s private call on Tuesday, February 27, at 1 PM CT.
About SocialMedia.org Health calls:
Dial in for a sample of our 100% private, vendor-free, and confidential discussions that we have every week. Experience a deep conversation (no slides, no presenter) with a dozen or so heads of social media from major hospitals. We do this every week, and we promise it’ll be fascinating.
These calls aren’t presentations or webinars — just great conversations among members. And because it’s confidential and exclusively for hospitals, you get better information from people who’ve been there and done that. (See our FAQ list for more details.)
What we’ll talk about: Social customer care and reputation management
Social customer care can, and often does, have a direct impact on a hospital’s online reputation. Let’s talk about our approach to social customer care — who handles it, processes we have in place, and how we’re ensuring service recovery. We can also discuss how customer care impacts hospital reputation, and how we’re working to protect it. We’ll share the tools/platforms we use to monitor, as well as our workflow processes.
Hosts leading this conversation:
Amanda Henson, Director of Online Reputation Management
Joy Sautter, Manager of Online Reputation
Dawn Kahle, Senior Director of Communications
Use this form to reserve your spot:
Frequently Asked Questions
- Who will be on the call? A hand-selected group of social media chiefs from major hospitals.
- Is it really private? Yes, every participant is hand-screened. Only people running social at major hospitals are allowed. No vendors, no salespeople, no sponsors.
- Who is SocialMedia.org Health? We are a private community for social media leaders at major hospitals. See the member list: http://health.socialmedia.org/members
- Do I have to join? Nope. This call is a sample discussion for non-members. But if you do join, our community has a conversation like this every week, and your whole team can participate.
- Who is the presenter? Nobody! Everyone contributes. It’s a discussion, not a webinar. You’ll have a deep conversation with people who have jobs like yours at organizations like yours.
- Is it confidential? Yes, every participant agrees to keep the call confidential (and we ban observers, vendors, press, and analysts.)
- What’s with all these rules? All this structure is what makes our conversations so useful for busy social media leaders. High value, little noise.
- Do I get a high-pressure cheesy sales pitch? Only if you want one! SocialMedia.org Health has 45 members so far. It’s incredibly valuable, but it’s hard to understand the value if you haven’t experienced our unique conversations. So we want you to join one of our calls to see what it’s like.
Registration Rules: This is a private event. Invitation only, non-transferable. SocialMedia.org Health reserves the right to cancel your registration.
Confidentiality Rules: This event is an opportunity for you to preview our confidential environment, but to attend you must agree to our strict confidentiality terms that all members are held to.
In our private community you can discuss issues, explore ideas, ask for help, and share concerns openly and honestly, knowing that this is a trusted and confidential environment. You’re never on the record, and you never have to worry about your comments being shared publicly. SocialMedia.org Health is a safe space with a deep trust among all members.
Please respect your fellow attendees by ensuring full confidentiality by agreeing to the terms below, just as you can trust our SocialMedia.org Health members to do the same:
- All SocialMedia.org Health content is confidential. This includes emails, discussions, calls, documents, audio, files, and everything else you receive from SocialMedia.org Health members.
- SocialMedia.org Health content is not to be shared. This means no forwarding, blogging, copying, or posting to a forum — inside or outside of your organization.
- SocialMedia.org Health content is to be seen by official SocialMedia.org Health representatives only. You may not pass it around inside your organization, copy it for your department, or share it with anyone. If someone hasn’t signed a Representative Participation Agreement with SocialMedia.org Health, they cannot see SocialMedia.org Health communications.
- Outsiders may never see SocialMedia.org Health content. This includes vendors, agencies, consultants, journalists, or anyone else outside of your organization. If they aren’t approved as a SocialMedia.org Health member, they aren’t to see SocialMedia.org Health content, ever.