Hospitals-Only Social Media Strategy Discussions

February 27, 2018
Social customer care and reputation management

1:00 PM CT / 2:00 PM ET

Hello! Use this form to register for Health’s private call on Tuesday, February 27, at 1 PM CT.

About Health calls:

Dial in for a sample of our 100% private, vendor-free, and confidential discussions that we have every week. Experience a deep conversation (no slides, no presenter) with a dozen or so heads of social media from major hospitals. We do this every week, and we promise it’ll be fascinating.

These calls aren’t presentations or webinars — just great conversations among members. And because it’s confidential and exclusively for hospitals, you get better information from people who’ve been there and done that. (See our FAQ list for more details.)

What we’ll talk about: Social customer care and reputation management

Social customer care can, and often does, have a direct impact on a hospital’s online reputation. Let’s talk about our approach to social customer care — who handles it, processes we have in place, and how we’re ensuring service recovery. We can also discuss how customer care impacts hospital reputation, and how we’re working to protect it. We’ll share the tools/platforms we use to monitor, as well as our workflow processes.

Hosts leading this conversation:

amanda henson
Amanda Henson, Director of Online Reputation Management
Kindred Healthcare

Joy Sautter, Manager of Online Reputation
Kindred Healthcare

Dawn Kahle, Senior Director of Communications
Children’s Health

Use this form to reserve your spot: